24/7 Global Support

Application Managed Services (AMS)

Keep your crucial SAP landscapes running at peak performance. Our factory-model AMS provides proactive monitoring, rapid incident resolution, and continuous improvement.

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ENTERPRISE EXPERTISE

Run Simple. Run Better.

Maintaining legacy and modern SAP applications shouldn't consume your IT department's bandwidth. ERPZone's AMS offering acts as an extension of your team, providing Follow-the-Sun L2 and L3 support utilizing ITIL best practices.

We don't just close tickets; we analyze root causes and deploy automation to prevent recurring issues. Our global delivery model ensures high SLAs, allowing your internal talent to pivot from 'keeping the lights on' to driving strategic innovations.

Global Onshore & Offshore Delivery

Backed by over 50+ years of collective SAP and IT architecture experience, ERPZone's hybrid delivery model ensures 24/7 execution, unprecedented scale, and rigorous quality assurance at an optimized cost.

Application Managed Services (AMS) Consulting Strategy
24/7
Follow-the-Sun Support
CORE OFFERINGS

Key Capabilities

Basis Support

Full-spectrum administration including patching, kernel upgrades, and technical monitoring to ensure system stability.

Functional Alignment

Expert support for core SAP modules (FICO, SD, MM, PP) to ensure business processes run without friction.

ABAP & BTP Support

Incident resolution and minor enhancements for custom code, ensuring your extensions remain robust.

Performance Tuning

Proactive optimization of database queries and system parameters to maximize throughput and responsiveness.

Security & GRC

Maintaining user roles, authorizations, and compliance frameworks to protect your sensitive enterprise data.

Release Management

Coordinating transport requests and system refreshes to ensure smooth deployments across your landscapes.

METHODOLOGY

Our Proven Approach

PHASE 01

Discover

Landscape assessment, business alignment, and gap analysis.

PHASE 02

Design

Blueprint creation, architecture definition, and prototyping.

PHASE 03

Deploy

Iterative build, automated testing, and secure cutover strategy.

PHASE 04

Optimize

Hypercare support, continuous improvement, and scale operations.

BUSINESS VALUE

Outcomes You Can Expect

99.9%

System Uptime

30%

Efficiency Gains

2h

Avg. Resolution Time

0h

Downtime Deployments

Downtime Deployments

100%

GxP Compliance

KNOWLEDGE BASE

Frequently Asked Questions

What SAP modules does your AMS cover?

We cover the entire SAP portfolio spanning ECC, S/4HANA Finance & Logistics, SuccessFactors, Ariba, SAP BTP, and specialized industry solutions (IS-Health, IS-Oil).

Do you support both cloud and on-premise SAP?

Yes. Our AMS framework seamlessly integrates incident management across on-premise, public cloud, and hybrid deployments natively.

What are your SLA response times?

We guarantee 15-minute response times for Severity 1 (P1) business-critical incidents and continuous resolution efforts utilizing our 24/7 Follow-the-Sun operations.

How does the Follow-the-Sun model work?

Incidents are handed off synchronously across our US, European, and Asian operations centers using a unified ITIL ticketing backbone, ensuring 24/7 continuous resolution.

Can you take over from our existing support team?

Yes. We execute a structured 4-to-6 week knowledge transfer process using reverse-engineering and shadowing to seamlessly assume support responsibilities with zero business risk.

Ready to Transform Your Enterprise?

Let's build a secure, connected, and intelligent foundation for your business. Our certified architects are ready to blueprint your next phase of growth.

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